Protecting Your Information at 78 w

To provide a safe and accurate online betting service, 78 w collects the following types of data during your registration and use of the platform:

1.1. Personal identification information

• Full name as shown on a valid identity document.
• Date of birth for age verification (for players aged 18 and above only).
• An active mobile phone number registered in Vietnam.
• An email address used for communication and account recovery.
• Bank account number or e-wallet (MoMo, ZaloPay, ViettelPay) registered in your own name, used for deposit and withdrawal transactions.

1.2. Financial and transaction data

• Deposit and withdrawal history, including payment method and amount for each transaction.
• Betting history, game results, and account balance over time.
• KYC (Know Your Customer) verification information when certain transaction thresholds are reached or as required for account verification.

1.3. Technical and behavioral data

• IP address, browser type, and device operating system.
• Session login cookies and user display preferences.
• Access logs: connection time, pages viewed, and actions taken during a session.
• Mobile device information (if accessed via a mobile browser), including device identifier and timezone settings.

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All data collected is used only for the specific purposes listed below. 78 w does not use your information outside this scope without your explicit consent:

• Identity verification: Ensuring that registrants are at least 18 years old and are the rightful owner of the registered account and payment method.
• Transaction processing: Carrying out deposit and withdrawal instructions to the linked bank account or e-wallet registered in your name.
• Service operations: Maintaining the betting account, recording bet history, and accurately calculating balances, promotional rewards, and VIP cashback.
• Customer support: Verifying your identity when you contact us via live chat or the 24/7 support email to resolve account issues.
• System security: Detecting unusual activity, preventing fraud, unauthorized access, and policy violations.
• Promotional notifications: Sending information about offers, reward programs, and service updates by email or SMS — you can unsubscribe from these notifications at any time.
• Platform improvement: Analyzing user behavior at an aggregate level (without identifying individuals) to optimize the interface and system performance.

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78 w does not sell, exchange, or disclose players' personal information to third parties for commercial purposes. Data is shared only in the following limited cases:

3.1. Payment processing partners

Payment gateway providers (including MoMo, ZaloPay, ViettelPay, and partner banks such as Vietcombank, Techcombank, BIDV, MB Bank) receive the financial information needed to process transactions. These partners are bound by strict confidentiality obligations and are not permitted to use the data for any purpose other than payment processing.

3.2. Game technology providers

Game developers such as PG Soft, Pragmatic Play, JILI, and other studios may receive session data (excluding full financial information) to operate games, verify results, and process jackpots. This data is transmitted over encrypted channels.

3.3. Legal requirements

If a valid request is received from a competent authority in connection with an investigation into fraud, money laundering, or other illegal activity, 78 w is obliged to provide information in accordance with applicable regulations. We will notify users of such requests to the extent permitted by law.

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We apply multi-layer technical measures to protect your data from both external and internal threats:

• All connections between your browser and 78 w servers are encrypted using 256-bit SSL/TLS, preventing eavesdropping or tampering with data in transit.
• Personal and financial data is stored on high-security servers, encrypted to the AES-256 standard, and accessible only to authorized personnel through a strict authentication process.
• An intrusion detection system (IDS) and multi-layer firewall operate continuously to block external attacks.
• Database access logs are fully recorded and reviewed regularly to detect unusual behavior.
• User account passwords are never stored in plain text — they are hashed using a strong algorithm before being saved.

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The 78 w website uses cookies and similar tracking technologies to operate the service and improve the user experience. Below are the types of cookies we use:

• Essential cookies: Maintain login sessions, save pending bet slips, and store basic account settings. These cannot be disabled as they are required for the service to function.
• Analytics cookies: Collect anonymous data on how users navigate the site, helping 78 w improve the interface and page load performance.
• Preference cookies: Remember the display language, timezone, and interface settings you have previously saved.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in and use the service.

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78 w retains personal information for as long as necessary to fulfill the purposes stated in this policy. Specifically:

• Account and transaction data is retained for the entire period the account is active and for a minimum of 5 years after the account is closed, for audit and fraud prevention purposes.
• Technical logs and session access data are retained for 12 months, after which they are automatically deleted or anonymized.
• KYC information is retained in accordance with the regulations applicable to online financial services, generally no less than 5 years from the date of verification.
• After an account is closed at the user's request, 78 w deletes or anonymizes data that is no longer needed as soon as technically feasible, except for what is required by law to be retained.

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Players at 78 w have the following rights regarding their personal data. To exercise any of the rights below, contact us directly via live chat or send an email to the support address:

• Right of access: Request a copy of the personal information that 78 w holds about you.
• Right to rectification: Request that inaccurate information in your account profile be updated or corrected.
• Right to erasure: Request deletion of personal data to the extent permitted by law and after all related transaction obligations have been completed.
• Right to restrict processing: Request that we limit how we process your data while a complaint is being investigated.
• Right to withdraw consent: Unsubscribe from marketing and promotional notifications at any time without affecting your betting account.
• Right to complain: Submit feedback about data handling directly to the 78 w support team via 24/7 live chat or email at [email protected].

If you have any questions about how 78 w protects your data or issues related to your account, our support team is available 24/7 in Vietnamese. You can also visit the FAQ page for quick answers to common questions.

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Alongside the security measures taken by 78 w, you also play an important role in protecting your account. We recommend:

• Set a strong password of at least 8 characters including uppercase letters, lowercase letters, numbers, and special characters; do not reuse the same password across other accounts.
• Never share your login credentials, OTP codes, or bank account details with anyone, including anyone claiming to be a 78 w staff member — our team will never ask for your password through any channel.
• Log out of your account after using it on a public or shared device.
• Contact support immediately if you notice any unusual activity on your account.

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Players' gaming behavior data (betting frequency, spending level, playing time) may be analyzed internally to support the 78 w responsible gaming program, including proactively reaching out to players who show signs of needing support. This data is not shared externally and is used solely to protect players.

78 w provides services only to players aged 18 and above. The age verification process is mandatory and the information collected during this process is protected to the same standards as financial data.

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The 78 w website may contain links to websites of game or payment service partners. This privacy policy does not apply to those external sites. We encourage you to read the individual privacy policy of each site before providing personal information there.

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78 w reserves the right to update this privacy policy as needed to reflect changes in business operations, technical requirements, or applicable regulations. Any significant changes will be communicated by email or a prominent notice on the website before they take effect.

The date of the last update is always displayed at the top of this document. Continuing to use the service after the effective date of a new version means you accept those changes.

If you would like to learn more about how 78 w operates and its commitments to users, visit the About us page for an overview of the platform's mission and values.

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If you have any questions, complaints, or requests related to this Privacy Policy or how 78 w handles your personal data, please contact us through the following channels:

• Live chat: 24/7 support in Vietnamese — visit the website and click the chat icon.
• Email: [email protected] — response within 24 working hours.

We will handle your request as soon as possible and provide a clear response in Vietnamese on each issue raised.