Committed to player protection

78W — Gamble responsibly,
enjoy without worry

Betting is a form of entertainment, not a source of income. 78W puts the mental and financial wellbeing of players first — with self-protection tools, 24/7 support, and clear policies.

For players aged 18 and over only

24/7 Support

Full information security

Betting is entertainment, not pressure

At 78W, we believe online betting only has value when players are fully in control of the time and money they put in. This page brings together guides, self-control tools, and support contacts so you can always play within safe limits — with a clear head and a relaxed mindset.

If you would like to know more about the philosophy and values that 78W stands for, our about page shows how social responsibility is an inseparable part of how we operate. All platform usage rules — including age requirements and betting conduct — are also set out in detail in 78W's terms and conditions.

18+

Age policy

78W only provides services to people aged 18 and over. This is a mandatory platform requirement. We may request identity verification at any time. If an account is found to have been created by someone under 18, 78W will close the account immediately and retain all associated funds.

Your self-protection tools

78W offers a range of options so you can take active control of your betting experience.

Deposit limits

Set a maximum deposit amount per day, week, or month so you do not exceed your planned entertainment budget.

Time reminders

Receive a notification after you have been playing for too long, keeping you aware of the time you are spending on betting.

Account suspension

Pause your activity for 24 hours, 7 days, or 30 days when you need a short break.

Self-exclusion

Request a permanent account block or a longer suspension if you feel you need to stop completely.

Bet history

View your full deposit, withdrawal, and betting history to track your spending habits clearly.

Direct support

The 78W support team is available 24/7 to listen and guide you through activating any of the tools above.

To activate these tools, contact support via live chat or send a request to [email protected]. All requests are handled on the same day.

Recognising the signs that it is time to stop

Problem betting usually starts very gradually. Be honest with yourself and watch for the signals below — if any of them applies to you, that is reason enough to contact us or talk to someone you trust.

You are betting more than you can afford to lose without it causing you stress.
You keep placing bets to try to recover money you have already lost.
You are borrowing money from family or friends to fund your betting.
Betting is causing you to neglect your work, studies, or important relationships.
You feel restless, anxious, or irritable when you cannot place a bet.
You hide how much you have spent or how much time you have spent betting from the people around you.
You cannot stop even though you have resolved to many times.

Check in with yourself — a few quick questions

How much did you deposit for betting last week? Did that amount go beyond what you originally planned?

Is betting taking up a large part of your thoughts during your daily life?

Has anyone close to you ever expressed concern about your betting habits?

Do you feel the need to bet with increasingly larger amounts to get the same excitement as before?

If you answered "Yes" to two or more questions, please contact the 78W support team or have an honest conversation with someone close to you.

You are not alone — find support here

Admitting that you need help is the most courageous step. Below are resources that are always available to you.

Support from 78W

24/7 live chat — Message the support team directly on the platform to request activation of limits, account suspension, or self-exclusion.

Support email — Send detailed requests or account questions to [email protected]. The team responds in Vietnamese.

All self-protection requests are handled with complete confidentiality and do not affect your personal data.

Family and friends

People close to you often notice the signs before you do. Let them support you as you work on adjusting your habits.

Ask a trusted family member to help you monitor your budget or remind you when you are about to deposit outside your plan.

Share your decision to take a break or set limits with someone close to you so you have extra motivation to stick to it.

Professional support

A psychologist or financial advisor can help you understand the deeper causes and build a lasting recovery plan.

Mental health facilities and community support centres offer counselling for behavioral addiction, including gambling.

Contact 78W for further guidance on the steps to finding professional support suited to your situation.

What 78W always upholds

Responsibility is more than words. Below are the specific commitments 78W carries out every day to protect the player community.

Age verification

We check age during registration and may request additional verification documents at any time. No one under 18 is permitted to use any 78W service.

Tools always available

The deposit limit, account suspension, and self-exclusion features can be activated immediately on request from a player — no judgment, no delay.

Information security

Account information, transaction history, and all self-protection requests are stored securely and not shared with third parties, as stated in our privacy policy.

Responsible communications

78W does not target advertising at minors, does not use images of public figures under 18, and does not encourage players to deposit by focusing on wins and losses.

Transparent conditions

All promotion conditions, wagering requirements, and withdrawal rules are presented clearly before a player makes a decision. There are no hidden terms.

Non-judgmental support

The 78W support team is trained to listen to and assist players who are struggling — without judgment and without pressuring them to continue betting. Always here, 24/7.

Need help? We are always here

Whether you want to set a deposit limit, suspend your account, or just need someone to listen — the 78W team is online 24/7 and responds in Vietnamese.

View frequently asked questions about your account

Tips to keep betting enjoyable

Healthy betting habits do not come naturally — they need to be built and actively maintained. Here are some practical principles that experienced players often follow:

Set a budget before you open the site. Decide how much you are willing to spend on entertainment for the week, and do not deposit more once that amount is used up.

Do not bet when you are not in a good headspace. Betting decisions tend to be less sound when you are stressed, tired, or feeling low.

Set a time limit for each session. Set a timer before you start — when it goes off, stop regardless of the outcome.

Do not use living expenses for betting. Tuition fees, rent, grocery money, and other essential costs are never part of a betting budget.

Treat losses as the cost of entertainment. Like going to the cinema or eating at a restaurant, the money you spend is in exchange for an experience — not to make a profit.

Take regular breaks even when you are winning. A lucky streak never lasts forever. Stepping away while you still have control is far better than waiting until you are forced to stop.

If you have questions about how your account works, how to deposit or withdraw, or general rules, visit our frequently asked questions page for the fastest answers.

You ask, 78W answers: play responsibly

You can request a daily, weekly, or monthly deposit limit by contacting our support team via live chat or by emailing [email protected]. The support team will record your request, confirm it with you, and activate the limit on the same day. The limit takes effect as soon as it is set and can only be adjusted after a set waiting period to ensure it provides real protection.

Self-exclusion is when you actively ask 78W to fully close your account for a set period or permanently. During this time, you cannot log in, deposit, or place bets. For time-limited self-exclusions, you can apply to reopen your account after the period ends. For permanent self-exclusion, 78W will not accept a new account from you. This is a serious protection tool — please think carefully before activating it.

For security and identity verification reasons, we only accept requests directly from the account holder via the registered email or via live chat after logging in. However, if you have concerns about a family member, encourage them to contact 78W directly — the support team will listen and walk them through the next steps in an open, non-judgmental way.

Yes. Your real-money balance is not held back when you activate self-exclusion. You can request a withdrawal of your remaining funds through the standard 78W withdrawal process — to your own bank account or via MoMo. Please contact support for specific guidance on the withdrawal process in this case.

Yes, 78W has a session time reminder feature — you can set it to receive a notification after a certain amount of play time. The system also shows your total time in the current session while you are playing. These features need to be activated manually — you can request setup via live chat or the support email.

To protect children, do not share your 78W account login details with anyone, use a strong password, enable two-step verification if available, and log out of shared devices after each session. If children regularly use your device, consider using a separate device to log in or setting up an app lock at the system level.

78W — Gamble responsibly,enjoy without worry